Customer Service Representative

If you have the desire to help people and are looking for a rewarding professional career, Our Agency Service department is the place for you! Our Customer Service Representatives are trained to delight our customers by providing the kind of personal attention and outstanding customer service they have come to expect. Day or night, when a customer calls or emails us for help with a policy, our associates are there ready to assist them.

Through our comprehensive, on-site training we'll teach you about our dynamic industry, and insurance policies and regulations, preparing you to assist our customers with their insurance policies.

Our Agency Handles the following lines of Insurance:

• Commercial Insurance
• Personal Insurance
• Health
• Life
• Benefits

As a Customer Service Representative, you will:

• Resolve customer inquiries, explain insurance coverage and make changes to policies
• Work with the customer to ensure they are properly insured
• Take calls and handle each request to ensure customers are satisfied on the first call
• Sell additional insurance products to fill gaps on our customer's policy
• Navigate our internal computer system to look up customer information and update policies
• Do whatever it takes to delight our customers

Each customer contact offers you a unique opportunity to reach your goals and make an impact on our business. If your career goals are aimed at helping people, then a Customer Service Representative position may be the right choice for you!

Qualifications

• Spanish Speaking is a PLUS
• Must have 1 year Insurance Experience
• Bachelor's degree preferred but not required
• Prior customer service experience
• Effective verbal and written communication skills
• Excellent computer and multi-tasking skills
• Ability to gather information and make decisions
• Must be comfortable working with others
• High level of dependability

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